Business Office Director

AtGallaher Signature Living, we curate an exceptional residential experience for active adults—one defined by refined hospitality, personalized service, and uncompromising standards of care. Our high-end Residential Care Facilities for the Elderly (RCFE) communities blend luxury living with regulatory excellence, resident safety, and a strong culture of employee safety, ensuring residents feel both indulged and secure.

The Business Office Director serves as the financial, administrative, and operational steward of the community. This senior leadership role oversees accounting, human resources, payroll, resident financial services, and administrative safety practices while ensuring full compliance with California Title 22 regulations applicable to RCFE operations and all applicable federal, state, and Company requirements. The ideal candidate brings precision, discretion, professionalism, and a safety-first leadership mindset, paired with hospitality standards befitting a boutique, high-touch organization.

Annual: $72,500-$75,000 per year, depending on experience
Location: Santa Rosa, California
Schedule: Monday - Friday with occasional nights and weekends

• Direct all administrative and HR functions, including payroll processing, employee onboarding, orientation, benefits administration, and staff inquiries.
• Lead full-cycle recruitment efforts, including requisition creation, job postings, applicant screening, interview coordination, and hiring compliance.
• Ensure a seamless, welcoming, and brand-aligned onboarding experience for new team members.
• Maintain complete and compliant personnel files in accordance with Title 22, labor laws, and company standards.
• Coordinate and process payroll accurately and timely through Efficenter, collaborating with department leaders to verify hours and resolve discrepancies.
• Ensure payroll practices comply with federal, state, and Title 22 labor regulations.
• Oversee risk management and employee safety administration, including workers’ compensation reporting, workplace incident documentation, vendor insurance compliance, employee driver eligibility, and timely escalation of identified safety concerns.
• Oversee all community accounting functions, including daily cash handling, deposits, census reconciliation, accounts receivable, accounts payable, and month-end reporting.
• Manage resident billing processes, ensuring accuracy, transparency, and discretion in all financial communications.
• Ensure vendor invoices are processed promptly, and general ledger activities are maintained with precision and integrity.
• Prepare financial reports and analysis for the Executive Director, supporting informed decision-making.
• Ensure strict compliance with California Title 22 RCFE requirements as they relate to business operations, administrative systems, personnel records and clearances, required documentation, resident rights, safety practices, and licensing readiness.
• Maintain absolute confidentiality when handling sensitive employee, resident, and financial information.
• Support licensing surveys, audits, inspections, and emergency-preparedness reviews by maintaining accurate documentation, required records, employee clearances, and administrative readiness.
• Supervise front-of-house operations, including concierge, to ensure an elevated, high-end resident experience while maintaining resident safety, security, dignity, privacy, and appropriate professional boundaries at every touchpoint.
• Participate in daily Stand-Up meetings to align departmental priorities and communicate key updates.
• Support the marketing team by conducting community tours, attending events, and engaging warmly with prospective residents, families, and referral partners.
• Promote a culture of professionalism, collaboration, and refined service consistent with Gallaher Signature Living’s brand.
• Foster a safe, secure, and welcoming environment for residents, team members, and guests by actively supporting employee safety, promptly reporting hazards and incidents, reinforcing safe work practices, and ensuring adherence to community safety protocols and operational standards.
• Provide administrative leadership for employee safety by supporting required training, emergency preparedness, injury and illness reporting, return-to-work coordination, and other workplace safety processes in accordance with Company policy and applicable law.
• Immediately report and appropriately elevate conditions that may threaten resident, employee, visitor, or…