Project Manager, IT Support

Title: Project Manager I

Location: Santa Rosa, CA

Duration: 3 Months

100% Onsite

• Responsible for timely execution of new account set-ups and ongoing post-implementation account updates across software systems and databases for Abbott’s Toxicology Government Services clients with attention to data accuracy and documentation needs.
• Assign and direct work to the Implementation team, participating in account administration tasks as needed.
• Make recommendations for improved Implementation processes or procedures with attention and adherence to Quality and Compliance standards.
• Work with Implementation Manager to review and revise the necessary Implementation processes and internal guidelines related to client account administration and onboarding procedures for improved effectiveness, efficiency and customer satisfaction.
• Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology Support teams to maintain accurate client data in the system.

• Oversee scheduling and staffing of daily demonstrations of Abbott’s technology platform and custom training sessions during the onboarding process, including performance of customer training when other staff are unavailable.
• Continuous assessment of ongoing client training lifecycle effectiveness to include development and reporting of key metrics.

• Monitor and supervise Implementation team members’ performance and metrics to regularly report to the Implementation Manager.
• Escalate identified issues or concerns from the Implementation team staff up through proper channels.
• Identify, document, and resolve problems as they arise.
• Other duties as may be assigned.

• Four-year degree from accredited college or university preferred but not required.
• Strong organizational skills including attention to detail and multi-tasking skills.
• Experience with corporate culture, along with an excellent customer service mentality.
• People leader/management skills with at least 3 to 5 years of direct supervision experience.
• Proficiency in Excel, Word, and Outlook (essential).
• Salesforce CFM knowledge preferred.
• Excellent verbal and written communication skills.
• Exceptional time management and analytical skills, as well as an ability to self-motivate.
• Positive and helpful attitude.
• Strong initiative and attention to detail.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short Term Disability (coverage varies by state)
• Long Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• Met Life Legal, Met Life , and Met Life Pet Insurance
• 401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.