Commercial Lines Account Manager

Job Summary

As an Account Manager, you’ll manage client relationships, oversee policy renewals, and ensure coverage meets evolving business needs. This position is ideal for someone who thrives in a fast-paced environment, values client service, and enjoys collaborating with a team to provide tailored risk management strategies.

• Service Commercial Lines accounts as assigned
  • Provide administrative and clerical support to producers.
  • Assist in premium collection per agency procedures.
• Serve as liaison between clients and insurance companies, handling billing, policy changes, cancellations, claims, etc.
• Prioritize workload by reviewing applications, policies, endorsements and cancellations for accuracy.
• Assist clients with policy changes, coverage and accounting questions, and resolve problems.
• Prepare proposals and financial contracts.
• Bind coverage.
• Invoice policies and endorsements as required.
• Follow up on new and renewal quotes.
• Research and resolve issues related to billing, policy changes, cancellations, and claims.
• Assist producers with renewals for current clients per company procedures.
  • Market accounts 90 days from effective date.
  • Assist producers in identifying additional coverage needed.
  • Review quotations for coverage and limit accuracy.
  • Negotiate quotes with carriers when necessary.
• Maintain agency management system and document all transactions.
• Assist in training new commercial Account Managers as needed.
• Coordinate with other agency departments to provide necessary information on mutual clients.
• Participate in seminars, classes, and professional development activities.
• Perform all other duties as assigned.
• Adhere to the E&O Plus Quality Management Program.
• Follow all agency procedures and processes.

• Ability to analyze complex insurance situations, needs, and options, and communicate solutions clearly in writing and orally.
• Self‑directed and able to work independently with limited supervision.
• Strong prioritization and multitasking skills.
• Intermediate computer skills with Microsoft Word, Excel, and PowerPoint.
• Strong verbal, written, and negotiation skills.
• Ability to resolve client, staff, and vendor issues.
• Attention to detail with high accuracy.
• “Client first” attitude.
• Team‑work effectiveness.

• Minimum of 5 years related experience in the insurance industry.
• Knowledge of Applied Epic highly preferred.
• High school diploma; college degree preferred.
• Property & Casualty License.

Pay Transparency Range: $70,000 USD - $90,000 USD

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

FRP offers a comprehensive range of health‑related benefits including medical, vision, and dental. We also provide a 401(k) with company match, company–paid life insurance, STD, LTD, and a generous PTO policy of 18 days per year plus 10 paid holidays and 2 floating holidays.

Not Applicable

Full‑time

Construction