SVP, Area Manager-Santa Rosa Service Area

Job Summary

The Senior Vice President and Area Manager works within the overall context of Northern California Regional or Southern California Regional and National strategy to assure that Kaiser Permanente is positioned to optimize performance in terms of quality, service, and affordability. The ability to deliver high levels of customer satisfaction and member retention is the key performance focus of the local market.

At the same time, in order to maintain market leadership, the Area Manager must ensure to maintain a fiscally sound enterprise capable of generating required financial returns.

The Senior Vice President and Area Manager must develop and execute customer‑focused business and operations strategies that respond to unique market factors such as size, demographics, competitors, employer characteristics and segmentation strategy, and targeted consumer expectations. These plans must effectively integrate with, influence, leverage, and be consistent with Regional and National strategies, investments, approaches, processes and capabilities. The plans also must support Community Benefit and other community outreach and support activities in the market area.

A key driver of local market success is the ability of the Senior Vice President and Area Manager to partner with The Permanente Medical Group (TPMG) in Northern California or The Southern California Permanente Medical Group (SCPMG) in Southern California and Labor. TPMG or SCPMG is the sole provider of medical services and medical office/key ancillary department management in Northern California or Southern California.

The local market is the focus of efforts to improve member services and directly impacts economic viability and market sustainability. The Senior Vice President and Area Manager must work closely with TPMG or SCPMG and Labor to establish mutual performance expectations. These expectations need to be based on local competitive benchmarks and targeted for market‑leading performance. These performance expectations will drive the strategy and requirements of numerous operational areas including medical service operations, external provider affiliations and relations, quality and service initiatives, and medical services and provider contracting.

The Senior Vice President and Area Manager is also charged with assessing local market opportunities and needs and then utilizing, communicating, and sharing this information so that these opportunities are realized. The position is the primary interface with local government and community bodies; the Senior Vice President and Area Manager must develop strong, positive relationships with these key stakeholders.

• Ensures high levels of customer satisfaction and member retention by investing in, structuring, and directing operations to meet customer needs and by reinforcing a culture of excellence in customer service
• Ensures the integration of quality, service and efficiency improvements into day‑to‑day operations
• Ensures the delivery of high quality, integrated patient care and the effective use of resources by building strong, performance‑based relationships with TPMG or SCPMG and Labor
• Maintains a fiscally sound enterprise that generates financial returns at targeted levels through effective business practices and sound financial arrangements
• Enhances Kaiser Permanente’s social contribution by effectively guiding direct and indirect community benefit investments and by building a strong community presence to meet health care needs of the members
• Assures effective execution of business strategies by aligning human resource strategies with business needs, by recruiting and developing a high‑performance leadership team, and by developing a climate which builds employee commitment and reinforces high performance and customer service, and supports diversity
• Supports the success of the enterprise by effectively contributing to and utilizing national strategies and capabilities, actively sharing new learning and innovation, and by assuring business practices are consistent with Kaiser Permanente’s Business Fundamentals
• Ensures the successful implementation of, promotes…