Participant Service Coordinator; bilingual

The Participant Service Coordinator is a client facing position that serves as the bridge between participants, programs, and community partners facing complex social economic barriers. This role is pivotal in closing the loop between the participants, providers, and the services within and outside the agency by serving as the point of contact for various entities. In addition, the Participant Service Coordinator acts as a resource for program staff to ensure successful service delivery to vulnerable program participants using a trauma informed care approach.

The Participant Service Coordinator also manages data to ensure the accomplishment of program deliverables to achieve goals determined by funding obligations and is essential for maintaining grant compliance. This position utilizes excellent computer skills, accuracy, complex problem solving, organization, and interpersonal communication skills working independently in a fast-paced environment with frequent interruptions.

• Work directly with referral providers and people experiencing homelessness and facing complex social economic barriers.
• Lead the coordination of services for shelter participants with programs and community partners.
• Coordinate service placement and perform client intakes, exits, and program transfers while managing waitlists and referrals via community partners.
• Provide outreach to clients through events, e-mails, and phone calls to remind them of appointments, need for verifications, and needs of the program.
• Manage incoming calls and inquiries while supporting any action that may be triggered by the inquiry.

• Serve as a resource for shelter staff and provides guidance with resource knowledge and referrals for services.
• Partner with management to ensure shelter staff are knowledgeable of program agreements and clients facing documentation so that service to shelter participants is in line with these policies.
• Collaborate with management to coach and train shelter staff with intakes, documentation, and additional touchpoints as needed.

• Manage program data in collaboration with program leadership and data team.
• Compile data entry, performs validation support, maintains alpha-numeric filing system, and additional administrative tasks as assigned.

• Exhibit knowledge and continue to learn about community resources that directly impact people experiencing homelessness.
• Serve as the liaison between participants and community partners.

• Support management to ensure systems and policies pertaining to participant services are adhered to.
• Help ensure data systems are used correctly; touchpoints and necessary documentation and workflows are used correctly.

• Participate in meetings, work groups, and committees as assigned.
• Schedule and manage logistics for meetings and training as required per program needs.

• Support the Program Manager and be responsible for ensuring that data accuracy to show compliance with grants and contracts.
• Work with data team and grant and compliance to make sure that all documentation is up to date and in the most updated version to ensure grant compliance.
• Support program staff with quarterly reporting preparation

Support the Mission, Vision, and Values of Catholic Charities in the performance of all essential job functions and responsibilities.

• Work with the Diocese of Santa Rosa and local parishes as appropriate and requested.
• Perform other related duties as assigned.

Note:
Catholic Charities considers this position to be a mandated reporter of child abuse and elder abuse.

It is essential that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and values.
• A commitment to excellence in everything we do.
• A commitment to performance and quality improvement.
• A commitment to outcomes and measured results.
• A commitment to innovation and to what is possible.

• Associates degree, one to two years…