Hospice Triage LVN

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Providence at Home with Compassus

Job Board Advertising Description

This position is a collective bargaining position

• Day Shift
• 5 Days per week
• Full time 40 hours

Schedule: 5x8 hour shifts.

This licensed nursing work involves assisting Home Health Managers, Clerical Staff and Field clinicians by responding to patient/staff inquiries, coordinating new referrals, coordinating care for current patients and those discharging from an inpatient facility, and obtaining physician's orders. Triage urgent and complex issues that arise in collaboration with the care team, scheduling team, and manager.

• Provides assistance to Home Health Managers as requested.
• Provides telephone triage and problem‑solves patient issues to ensure the best patient experience.
• Accepts physicians' telephone orders for patient care services, assesses information and coordinates with Clinical Staff.
• Reviews clinical documentation and coordinates needed changes with identified Managers and/or Clinical Staff.
• Responds to general Agency telephone inquiries regarding services.
• Participates in special projects as assigned (for example, quality management, utilization review).
• Coordinates and prioritizes new patient referrals, including working Epic work queues.
• Coordinates care for current patients and those returning after an inpatient stay.
• Triages and coordinates care for patients needing skilled visits.
• Runs the after‑hours/weekend call report and follow‑up with patients and clinicians accordingly.
• Manages INR results and tracking, and updates the Care Plan accordingly.
• Assists with other duties as assigned.

• Required - Graduate of a school of Nursing.
• Preferred - 1 year Experience in home health, hospice or long‑term care setting.
• Preferred - 1 year Experience working as a triage nurse or care coordinator.

• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language
  
  Skills:
  
  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.
• Language
  
  Skills:
  
  Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.
• Language
  
  Skills:
  
  Ability to communicate both orally and in writing.
• Other
  
  Skills and Abilities:
  
  Current knowledge of nursing practice and basic knowledge of care in a home setting.
• Other
  
  Skills and Abilities:
  
  Knowledge of telephone etiquette.
• Other
  
  Skills and Abilities:
  
  Ability to make independent clinical decisions based upon knowledge of the Agency, training and experience.
• Other
  
  Skills and Abilities:
  
  Ability to coordinate effective communication with physicians and office staff.
• Other
  
  Skills and Abilities:
  
  Thorough knowledge of Skilled Nursing and Home Health Aide visit patterns.

• Required within 30 days of hire:
  National Provider Identifier (NPI) number
• Required upon hire:
  National Provider BLS — American Heart Association (Vendor Managed)

The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities. Regular standing, walking, and manual dexterity are fundamental, along with the ability to lift and move objects up to 50 pounds. Visual acuity requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

In a healthcare setting, exposure to bodily fluids, infectious diseases, and conditions typical to the field is expected. Routine use of standard medical equipment and tools associated with clinical care is essential. This description provides a general overview and…