Catholic Charities Diocese of Santa Rosa

Catholic Charities of the Diocese of Santa Rosa Overview Description Bilingual in English/Spanish Required - Additional $1.00 per Hour (Must Pass Agency Bilingual Test)

The Case Manager II, Housing Stabilization (Bilingual) is a direct service position that provides housing-focused services to transition individuals and/or families experiencing homelessness to housing. The Case Manager II, Housing Stabilization (Bilingual) completes participant-centered assessments, creates individualized case plans, and facilitates mutual goal setting with the purpose of stabilizing housing resources/services to secure housing. Housing Stabilization activities include determination and referral to appropriate programs, assessment for rental subsidy assistance, facilitation of support services, and resource/service education.

Target populations are identified and referred to stabilizers through Coordinated Entry, as well as from internal programs and outside agencies. The Case Manager II, Housing Stabilization (Bilingual) often works outside of the office to meet program participants at an assigned program site or in homes. The Case Manager II, Housing Stabilization (Bilingual) works with the internal network and external partners, maintains professional relationships and communicates effectively with all internal and external partners using shared tools provided by the agency.

The Case Manager II, Housing Stabilization (Bilingual)’s knowledge and understanding of relevant resources is housing-focused, trauma-informed, and oriented toward individual/family resilience and works at an increased experience level.

• Conduct screening and assessment with participants with the objective of determining housing barriers, and appropriate housing intervention.
• Divert, link, or schedule individuals and families with the appropriate housing-focused resources and/or services. May be assigned cases with more complexity than those assigned to a Case Manager I, Housing Stabilization’s case load.
• Practice assertive engagement with individuals and families through persistent and creative activities to motivate, encourage participation, and promote follow-through.
• Provide team support to supervisor, shelter staff, and participant navigators to support participant’s success.
• Maintain up-to-date and thorough Case Records and document service encounters as required, input data in a timely manner in Homeless Management Information System (HMIS), Data Link, and/or Smartsheets.
• Respond to calls, emails, update requests and other inquiries in a professional and timely manner.
• Follow all best practices standards of care and Catholic Charities’ Policies and Procedures, including Release of Information, informed consent, confidentiality, and file documentation.
• Complete required trainings and certifications within the established time period. Complete more than one training and/or certification to be able to provide specialized services.
• Serve on an agency or community service committee representing the department and/or organization.
• Conduct case management related duties independently, exercise sound professional and case management judgement, maintain case records with minimal documentation errors and/or corrective actions.

• Some travel within Sonoma, Lake, Mendocino, and Napa counties as needed.
• Work with Diocese of Santa Rosa and local parishes as appropriate and requested.
• Perform other related duties as assigned.

It is essential that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and values.
• A commitment to excellence in everything we do.
• A commitment to performance and quality improvement.
• A commitment to outcomes and measured results.
• A commitment to innovation and to what is possible.

• Associates degree in a social service or related field required; bachelor’s degree preferred. One to two years’ experience working as a case manager in housing stabilization or equal work experience required.
• Bilingual (English/Spanish), passing score on the Catholic Charities' test of oral and written Spanish…