Eligibility Specialist

Be a part of this exciting opportunity to join a dynamic team as an Eligibility Specialist I and help our community's most underserved members!

Starting salary at $32.53/hour ($67,894/year), plus a competitive total compensation package*, and an additional $1.50/hour for fluent bilingual assignments.

The County of Sonoma Human Services Department (HSD) seeks qualified individuals to fill multiple full‑time monolingual English and fluent bilingual (English/Spanish) Eligibility Specialist I positions.

Eligibility Specialists in the Human Services Department interview clients to obtain and evaluate personal information to determine eligibility for benefits, including Medi‑Cal, Cal Fresh, and other health insurance programs. ES I’s continually adapt and respond to the regulatory requirement changes within the public assistance system. These positions may be assigned to a high‑volume call center environment.

To learn more about the Eligibility Specialist I position, please watch this short video:

• Exceptional interpersonal/customer service skills necessary to interact with, obtain information from, and provide support to clients who are in stressful life situations in person and in a call center environment
• Proficient computer skills with the ability to navigate department‑specific software, perform data entry, and use the internet
• Strong math skills with the ability to perform precise calculations
• Critical problem‑solving skills and the ability to independently utilize multiple resources to provide comprehensive answers and support to clients to complete daily work
• Excellent time management and prioritization skills to successfully meet regulatory deadlines and accurately process large quantities of work
• Clear and effective oral and written communication skills

Due to rigorous paperwork demands and regulatory deadlines, HSD has instituted a multiple‑week classroom and on‑the‑job training program for all ES I positions, and a one‑year probationary period. During the probationary period there will be scheduled assessments to determine aptitude/comprehension of the material to ensure success in the position.

The Eligibility Specialist series (I/II/Senior/Supervisor) provides an excellent career path for candidates interested in pursuing a career in public service.

As the largest agency in Sonoma County government, the Human Services Department’s mission is to build upon strengths, as we bridge clients to opportunities through responsive safety‑net services. We work to protect vulnerable children and adults, to help people rise above poverty and thrive in our community, and to promote maximum independence and well‑being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi‑Cal, and In‑Home Supportive Services.

The department is dedicated to providing responsive, client‑focused services so that all in our community can live freely chosen lives up to their full potential throughout their lifespan. The core values that drive our work are dignity, humility, integrity, responsiveness, partnership, and belonging.

HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community.

The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well‑being…