Outreach Worker Supervisor

• Location 301 6th Street,Santa Rosa, CA, 95401,United States
• Base Pay $29.00 - $32.50 / Hour
• Job Category Shelter and Housing
• Employee Type Non-Exempt
• Required Degree High school
• Travel 30%
• Manage Others Yes

The Outreach Worker Supervisor is responsible for performing street outreach to people experiencing homelessness county-wide. The Outreach Worker reaches out to individuals and families that are not being served or are underserved by existing community service delivery systems, building trusting relationships and developing a rapport to lead to openness to seeking help and acceptance of assistance.

The Outreach Worker Supervisor engages individuals experiencing homelessness as a first step to accepting care for immediate health and safety needs, using available services and resources, and taking steps to become integrated into the community. The Outreach Worker Supervisor supervises the work of the Outreach Workers and program support staff members.

The Outreach Worker Supervisor engages individuals experiencing homelessness as a first step to accepting care for immediate health and safety needs, using available services and resources, and taking steps to become integrated into the community.

The Outreach Worker Supervisor seeks to enable individuals and families to accept placement and opportunities to stabilize their lives by utilizing diversion practices, crisis response and intervention, shelter referrals, interim housing placement, and linking individuals to appropriate continued services.

The Outreach Worker Supervisor will be responsible for the case management and coordination of assigned participants to support their housing journey in collaboration with partnering agencies and providers.

• Conduct mobile outreach and create client service engagement opportunities for homeless individuals and families on the streets. Conduct outreach when required at the Drop-In Center.
• Follow Engagement, Assessment, and Referrals (E.A.R.) procedure as defined in Catholic Charities’ Outreach Services (OS) Policy and Procedures.
• Facilitate and maintain community relationships to create referral pathways for program participants into Catholic Charities’ programs.
• Assist with screening of potential program participants for the Homelessness Prevention and Rapid Re-Housing programs, emphasizing the engagement of homeless veterans.
• Provide program materials and referral training sessions to community partners regarding shelter services, including outreach to motels, churches, and downtown merchants.
• Provide support to participants as they transition from street to shelter to housing. Intervene in crisis situations, promote positive solutions, and re-establish stability while providing intervention, support, and mediation to foster a successful program stay.
• Conduct thorough assessment to identify the client’s unique story, risk factors, and strengths to build upon for a successful program outcome.
• Develop strength-based/solution-focused individualized action plan that promotes income growth and housing.
• Coordinate wrap around services including mental health, legal assistance, entitlement benefits, health care, substance abuse treatment, job training, and housing assistance.
• Practice assertive engagement to motivate, encourage participation, and promote follow-through.
• Provide support and guidance to participants as they transition from street to shelter.
• Train, supervise, and schedule Outreach Workers.
• Prepare monthly reports on program data and client summaries as needed. Assist in preparing quarterly and other regular reports for the program.
• Support staff in tracking and sharing information for reporting and contract compliance.
• Support management in interviewing and hiring new…