Credit Collections Representative

Credit & Collections Associate

Schedule:

Full Time, Onsite | Monday–Friday, 8:00am–5:00pm

Assignment Type: 6-Month Contract

Pay: $20.50/hr start:
Must be able to complete video interview, pass drug screen, background check and be open to starting on, or after Monday, Jan. 5th

A well-established distribution company in Santee is seeking a detail-oriented Credit & Collections Associate to support order workflow management and ensure timely release of customer orders currently under credit review. This role focuses on communicating with customers regarding past‑due balances, coordinating internally to resolve billing discrepancies, and processing a high volume of orders with accuracy and urgency. The ideal candidate thrives in a fast‑paced environment, demonstrates strong customer service and follow‑up skills, and is comfortable navigating credit review procedures.

• Manage assigned order workflow, ensuring prompt handling of orders under credit review for past‑due reasons.
• Contact customers to obtain payments or resolve issues that prevent order release.
• Accurately enter customer selections into the order processing system and track all orders according to company credit and collection standards.
• Make outbound collection calls to customers with past‑due balances to secure payment and enable order releases.
• Submit credit limit increase requests to management when appropriate to support higher customer spend capacity.
• Process large volumes of pending orders for review and release, including coverage during absences of other credit & collections team members.
• Monitor orders using system reports and communicate progress, discrepancies, or data gaps to management.
• Partner with internal teams, field staff, and customers to ensure timely and accurate order processing.
• Escalate unusual or complex issues to a supervisor when necessary.
• Perform other duties as assigned.

• High School Diploma or GED strongly preferred.
• 2+ years of experience in credit, collections, order processing, or a related administrative/operations function.
• Ability to exercise sound judgment within established policies and procedures.
• Strong communication, follow‑up, and customer service abilities. Must be proficient in Microsoft Office; SAP preferred but not required.
• Comfortable managing multiple priorities and processing high volumes of time‑sensitive orders.
• Basic proficiency with data entry, system navigation, and report monitoring.

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