Service Technician - Gates

Department: Service / Operations
Reports To: Operations Manager/General Manager
Employment Type: Full-Time

The Automatic Gate Entry Systems Service Technician is responsible for diagnosing, repairing, maintaining, and upgrading commercial automatic gate and access control systems.

This is a field-based position requiring strong troubleshooting skills across mechanical, electrical, and low-voltage systems
. The Service Technician responds to scheduled and emergency service calls, identifies system failures, completes repairs, and ensures automatic gate systems operate safely and reliably.

The ideal candidate has hands-on experience troubleshooting gate operators, access control systems, safety devices, vehicle detection systems, and related entry equipment.

• Diagnose and repair automatic sliding gates, swing gates, barrier arms, and pedestrian entry systems.
• Troubleshoot gate operators, motors, gearboxes, control boards, limit systems, chains, belts, and mechanical components.
• Diagnose electrical and low-voltage system failures.
• Repair and replace gate operator components and associated hardware.
• Troubleshoot card readers, keypads, telephone entry systems, intercoms, and access control devices.
• Diagnose vehicle detection loops, loop detectors, photo eyes, safety edges, and other sensors.
• Repair damaged wiring, connections, relays, power supplies, and control equipment.
• Respond to emergency and priority gate service calls as required.
• Perform system upgrades and equipment replacements.
• Use multimeters and diagnostic tools to identify electrical and low-voltage issues.
• Read and interpret wiring diagrams, schematics, manufacturer manuals, and system documentation.
• Troubleshoot AC/DC power, relays, inputs, outputs, control boards, and communication issues.
• Identify whether failures are mechanical, electrical, access-control related, or caused by external equipment.
• Determine appropriate repair recommendations and communicate findings clearly.
• Escalate complex technical issues when necessary.

• Perform scheduled preventative maintenance on gate operators and entry systems.
• Inspect chains, belts, rollers, hinges, bearings, wheels, tracks, hardware, and operator components.
• Inspect and test safety devices and entrapment protection systems.
• Lubricate and adjust mechanical components as required.
• Test access control devices, vehicle detection systems, and operator functionality.
• Identify potential failures before they result in system downtime.
• Recommend repairs or upgrades based on equipment condition.

• Communicate professionally with customers, property managers, facility personnel, and other stakeholders.
• Explain system problems and recommended repairs in clear terms.
• Provide customers with status updates while on site.
• Document additional repair opportunities and communicate recommendations to the appropriate internal team.
• Maintain a professional appearance and customer-focused attitude.

• Accurately document service calls, troubleshooting performed, repairs completed, and parts used.
• Capture photos and supporting documentation when required.
• Complete work orders accurately and promptly.
• Document recommended follow-up repairs and equipment replacement needs.
• Ensure completed service calls are properly closed out and ready for billing.

• Follow company safety policies and OSHA requirements.
• Maintain working knowledge of UL 325 and ASTM F2200 requirements for automated gate systems.
• Inspect systems for potential entrapment and safety hazards.
• Verify proper operation of monitored safety devices after repairs.
• Follow electrical safety and lockout/tagout procedures.
• Maintain company tools, diagnostic equipment, inventory, and service…