Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
.

Our company focuses on helping people and building a high-performing, connected culture where everyone belongs. This role provides leadership over three H&R Block tax offices and supports accelerating the seasonal tax business with customer-centric teams. This is a in-person role, not remote.

A Typical Day Joining us as a Multi-Unit Team Leader
, you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business. You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices.

Prior tax preparation experience is not required. You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person.

• Lead and develop associates across three tax offices; deliver an outstanding client experience and achieve office growth objectives.
• Manage office staffing, operations, and logistics with support from Associate Team Leaders.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Multi-unit people management experience in relevant industries (retail, restaurant, banking, or related).
• Ability to develop and execute growth plans; lead toward a growth culture.
• Strong decision-making and judgment; ability to work in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• Check available benefits at

We are committed to building a Connected Culture where trust, care, and connections help us work together and support everyone to belong. You will be in an exceptional work environment recognized on Best Companies lists, surrounded by colleagues dedicated to helping each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.