Admiral Guest Service Ambassador

Career Opportunities with Avocet Hospitality Group

Current job opportunities are posted here as they become available.

Our organization is defined by one simple word – passion. Everything is geared to providing you a great guest experience in a unique environment, and being served by our team of professionals in a way that makes you stop and say, "This place is different."

SALARY: $15.00 per hour

BENEFITS:

• A culture that values passion, individuality, and fun!
• Opportunities for internal growth and development
• Paid Time Off (PTO)
• Paid holidays
• Earned Wage Access through Pay Activ- access to your earned wages before payday!
• Affordable medical, dental, & vision insurance plans
• Company provided life insurance
• Short & Long Term Disability and Accident and Critical Illness Insurance
• Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
• Referral program
• Employee Assistance Program
• Discounts at all Avocet-owned hotels & restaurants

The primary responsibility of the Guest Services Ambassador is to greet incoming guests, provide excellent customer service, and create a safe and friendly environment for them.

While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

• Greet guests, visitors, and others with business at the hotel.
• Answer guests' questions about hotel amenities, local restaurants, and entertainment options.
• Monitor activities at entrances and lobbies.
• Coordinate delivery of amenities to guest rooms.
• Provide luggage assistance, including assisting guests with other items to bring to their rooms.
• Communicate the vision of The Admiral Hotel, including Le Moyne Chophouse and The Living Room.
• Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.
• Meet the demands of a fast-paced environment by using good judgment to resolve issues as they arise.
• Maintain confidentiality of guest information and pertinent hotel data.
• Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding the safety, health, and welfare of guests, employees, and the property.
• Help cross-departmentally and with other duties as assigned.

None.

Education: High school diploma or equivalent

Ability to work varied shifts, including weekends and holidays

Ability to work with minimal supervision

Professional appearance and demeanor

A combination of the following experiences would be ideal for this position: entry-level sales experience, guest services experience, and experience in boutique hotels.

• Ability and passion to provide excellent customer service.
• Ability to multi-task.
• Exceptional interpersonal communication skills.
• Must be able to remain calm and problem-solve under pressure.
• Must be organized and detail-oriented.
• Ability to take initiative and exhibit flexibility.
• Ability to be persuasive.
• Strong working knowledge of the Downtown Mobile area, restaurants, and entertainment options.
• Function in a team environment and should be able to motivate others to deliver quality work.

• Achieving results by having fun
• Positive Values
• Relaxed yet productive atmosphere
• Commitment to Excellence
• Open and Honest Communication

Equipment to Be Used: Phone, Radio/walkie, computer, printer

• Regularly required to stand, walk, sit.
• Frequently required to use hands to handle, feel, and reach with hands and arms.
• Frequently required to sit, climb or balance, stoop, kneel, and crouch.
• It requires manual dexterity to operate standard computer equipment.
• Requires normal range of hearing and vision.
• Must be able to understand and communicate in English.
• Must be able to lift at least 30 pounds; push and pull equipment, supplies, etc.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The work environment includes high guest contact and may involve varying conditions and circumstances with guests, staff, visitors, government agencies, etc.

The Admiral:
Illuminate Your Career in a World of Elegance

With a mission to dazzle and delight, we provide an environment that’s as inspiring as it is welcoming. As part of our team, you ll be the face of a storied hotel where tradition meets innovation, and every day is a celebration of our city s rich culture. If you’re ready to be part of our illustrious story, learn more at