Front of House Team Leader

Front of House Team Leader

Chick-fil-A Saraland

Position Overview

The Team Leader is responsible for leading the restaurant during assigned shifts, ensuring exceptional guest experiences, strong operational execution, and a positive team environment. This role serves as the point person on shift-coaching team members, solving problems in real time, and upholding Chick-fil-A standards of food safety, speed, accuracy, and hospitality.

Team Leaders set the tone for the shift and play a critical role in developing team members and protecting the culture of the restaurant.

Key Responsibilities

Shift Leadership & Execution

* Lead assigned shifts by directing team members

* Ensure operational excellence in speed of service, accuracy, cleanliness, and food safety

* Monitor guest flow and adjust staffing and positioning as needed

* Resolve guest concerns promptly and professionally

Team Coaching & Development

* Coach team members in real time to improve performance and confidence

* Model Chick-fil-A hospitality and core values on every shift

* Assist with training new team members and reinforcing standard procedures

* Encourage teamwork, accountability, and a positive work environment

Operational Support

* Open and/or close the restaurant following established procedures

* Work in operations with the team while leading

* Complete shift checklists, cash handling, and basic administrative tasks

* Communicate effectively with leadership regarding shift performance and team needs

* Ensure compliance with company policies and safety standards

Culture & Guest Experience

* Create a welcoming, energetic environment for both guests and team members

* Lead by example in attitude, professionalism, and work ethic

* Protect and promote Chick-fil-A's culture and brand standards

Qualifications

* Previous leadership or restaurant experience preferred

* Strong communication and decision-making skills

* Ability to lead calmly and confidently in a fast-paced environment

* High standards for hospitality, cleanliness, and teamwork

* Flexible availability, including mornings, evenings, weekends, and holidays

* Dependable, organized, and solutions-oriented

What We Offer

* Competitive pay with leadership growth opportunities

* Hands-on leadership development and coaching

* A positive, team-focused culture

* Opportunity to grow into higher leadership roles

If you enjoy leading people, taking ownership of results, and creating great experiences for guests and team members, we invite you to apply.

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.