Membership Services Associate

Description

POSITION SUMMARY:

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties.

ESSENTIAL FUNCTIONS:

Greet and serve members and guests

* Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.

* Give membership and program information to walk in and phone customers.

* High knowledge of program information at all times.

* Conduct facility tours as needed

Answer telephones in a prompt courteous manner

* Understand and able to use phone system.

* Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.

Receipt money transactions and program sign-ups

* Member sign up and program registration all done correctly and in a speedy manner.

* Enter receipt information correctly for membership and programs.

* Be accountable for all money collected during your shift.

* Prepare end of shift deposits and reports

Serve as Check-Point when needed

* Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.

Other

* Serve as liaison between members and program supervisors

* Handle and solve member complaints

* Make Coffee, Keep Member Lounge area tidy

* Open and Close facility as appropriate for assigned shift

* Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.

* Additional duties as assigned by supervisor

Requirements

QUALIFICATIONS:

* Excellent verbal and communication skills

* Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association's policies on background screening

* One to two years prior customer service experience

* Professional appearance and behavior

* Able to prioritize and meet deadlines

* Able to maintain confidentiality

* Positive attitude

* Must be a self starter, with high energy and a positive attitude

* Adhere to drug/alcohol/smoke free workplace policy

CERTIFICATIONS AND TRAINING REQUIREMENTS:

* CPR and First Aid Certifications required

* Completion of YMCA of the USA Child Abuse and Neglect class

* Completion of the YMCA's Blood Borne Pathogens training

* Staff Safety Requirements/Cleaning Protocols

* Additional training classes as recommended by Supervisor