Closing Advocate

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Are you ready to be a big part of something big?

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different teams and small enough to connect authentically with leadership.

What We Offer:

• An inclusive and supportive work environment where you can move your career forward and will have the chance to do work that has real, significant impact on the world.
• The opportunity to be a part of a global group of digital marketplace businesses (CAR Group) located across Australia, Brazil, Chile and South Korea - collectively we have around 1,800 team members worldwide, and our Global Talent Exchange Program means you might just find yourself working in one of those businesses sometime soon.
• Plenty of flexible leave options and employee benefits including up to 31 days of paid time off in your first year, continuing education with access to Linked In Learning, a full benefits package including medical, dental & vision, 401K with company match, and wellness program.

What You’ll Do:

The position of Closing Advocate (CA) is responsible for the coordination between the Buyer, Seller, Sales Reps and any third-party vendors as we progress from a Fully-Executed Contract to the Closing. Essentially, the Closing Advocate is the quarterback for the deal ensuring that everyone is doing what they are supposed to be doing.

• Assist Closing Advocates on getting titles and lien releases in
• Prepare DMV work for closing team
• Check DMV work once received by Closing Advocates to ensure everything is correct and filled out properly
• Make sure all documents that are needed are available for DMV work
• Make daily calls to banks to check status of titles and lien releases within 5 business days
• Assist closing team in notarizing documents when needed
• Get electronic titles printed out once lien has been released via fax to the DMV
• Drop off DMV to the Sarasota Tax Office for DMV processing
• Once DMV work comes back in from the DMV office, go through the documents to ensure title work was done correctly and prepare completion packets
• Track and keep updated all DMV work submitted to the Sarasota Tax Office
• Assist closing team in preparing for requesting duplicate titles
• Sending documents to the correct DMV if a duplicate title is needed
• Reach out to any DMV offices to find out what is needed to request a duplicate title
• Advise closing team what is needed if when requesting a duplicate title
• Go through all waiting on banks to make sure we have not been waiting more than 15 business days for titles or liens
• Sending USCG paperwork via fax or email
• Assist Closing Quality Control Admin with preparing completion packets
• Open incoming USPS mail and assign title or lien releases to the proper deal folder in the CQC office. Update deal notes and update staging to either waiting on address confirmation,(depends on the deal) prepping s/b packet, or DMV prep if we are doing title work

What We’re Looking For:

• Bachelor’s degree and/or 2+ years in sales customer service operations
• Serious dedication to customer service - our team members hold themselves to a high standard and we would expect anyone new to bring the same work ethic to the table.
• Motivated by participating in a successful close - Not all deals are destined to close and there are some that will close no matter what blows up. However, the majority of the deals will only close with focused leadership and will fail without it. The Closing Advocate is the leader. Your pay will be commensurate with your ability to close your deals.
• Flexibility - Designed to be an M-F role, it may not always be depending on the particular deal you are working on. There will be times where you're assigned a deal that will require attention in the evening or on the weekend to keep it on track or to assure that it closes properly.
• Ability to multi-task - Our Closing Advocates are working 35-50 deals during the busy season! This requires some intense multi-tasking skills. Our software system and processes will…