Patient Care Representative

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Location:

Sarasota, FL

US Eye is a physician‑led, patient‑centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi‑specialty physician groups, providing patients with care in ophthalmology, optometry, dermatology, and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system‑wide, we deliver world‑class care to patients throughout Florida, the Carolinas and Virginia.

At the core of US Eye is the platform practice Center for Sight, a market‑leading practice with a reputation for providing superior patient service, utilizing state‑of‑the‑art technology, offering innovative procedures, and employing world‑class physicians. Center For Sight is one of the nation’s leading multi‑specialty physician groups providing care in ophthalmology, optometry, dermatology, and cosmetic facial surgery. With fourteen locations, over 40 providers, and the best and brightest team members, Center For Sight is proud to be named the #1 practice in the area.

Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point‑of‑contact for our patients. They must be polite, attentive, and organized to enhance the overall patient experience.

• Greet and direct all patients, visitors, and staff upon entry to the practice; monitor reception areas throughout the day and provide assistance as needed.
• Provide a pleasant, prompt check‑in experience for all patients by verifying necessary information and assisting with any questions regarding patient questionnaires and forms.
• Print daily team/physician schedules based on that day’s appointment schedule.
• Attend to walk‑in patients, scheduling inquiries, and prescription/record pick‑up as necessary.
• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
• Cross‑check and update next‑day charts based on the appointment schedule.
• Maintain an orderly and pleasing workspace that ensures integrity and safety for patients and staff.
• Complete appointment confirmation calls based on the patient appointment schedule.
• Collect any necessary co‑payments, non‑covered service fees, and/or any existing account balances during patient check‑out.
• Fill out essential reports and forms as requested.
• Complete additional administrative responsibilities as needed.

• Demonstrated knowledge of material, methods, instruments, and equipment.
• Demonstrated ability to read, write, and perform mathematical calculations.
• Ability to follow oral and written instructions.
• Demonstrated ability to multi‑task, work in a fast‑paced environment, and manage time appropriately to meet deadlines and requirements.

• High school diploma (required).
• Experience with Microsoft Office products.
• Prior experience in a customer‑service role.
• Must be able to work under pressure and respond to patient requests in a positive manner.
• Associate’s degree (preferred).

• Full‑time position located in Sarasota, FL.
• Days and hours are Monday‑Friday.
• Travel to other locations as necessary.

• 401(k) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.