Operations Manager

Overview

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MISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.

The SSVF HUD VASH Operations Manager is responsible for the administration and management of the services provided at their assigned location. This may include programs supported through Federal, State, local, and private resources. Regardless of the funding source the Operations Manager is responsible for ensuring services are delivered consistent with a housing first model, and best practice, community standards, identified regulations and contract requirements.

The population includes low and very low-income families and individuals experiencing homelessness, many who have no income, who are prioritized through the community established Coordinated Entry System and identified as the most vulnerable and at risk for remaining homeless longer without the housing intervention - rapid rehousing. The Operations Manager will play a primary role to ensure compliance with established policy and procedures, as well as in the hiring, training, and supervision of the staff, and overseeing operations with the support of the Regional Director of the RRH & SS Programs.

• Oversee one grant and supervise up to 5 staff at a single or scattered site.
• Exercise independent discretion in managing the program, including recruiting, hiring, training, and evaluating program staff in collaboration with Human Resources.
• Participate in planning activities to effectively end homelessness among Veterans in the geographic area served.
• Develop and distribute education materials about the services offered.
• Develop and implement program procedures for case management, housing search, Padmission and other housing-related services, including the use of temporary financial assistance, in line with organizational policies, mission, and contract requirements.
• Provide leadership, guidance, and oversight in program implementation and service delivery with case management staff.
• Research and develop protocols to assist clients in accessing mainstream benefits from federal, state, and local sources.
• Act as Point of Contact for Housing Navigation guidance and oversight of Padmission review.
• Coordinate with VA HUD VASH to facilitate access to services for Veterans.
• Manage the flow of HUD VASH referrals and program exits to maximize program performance.
• Review and approve HUD VASH individuals and families enrolled; ensure required documentation is in the case file.
• Coordinate with program staff to ensure client case files meet program and agency documentation requirements.
• Review and approve all financial assistance requests prior to payment; ensure timely processing with back-up documentation.
• Conduct monthly staff meetings to review program performance and challenges and share information.
• Participate in monthly St. Vincent de Paul CARES Management Meetings.
• Facilitate staff participation in required and supplemental training.
• Oversee HMIS data entry for completeness, quality, and timeliness; track program performance.
• Provide regular progress and performance reports to the Regional Director and through the agency’s PQI system; complete reports for funders as required.
• Monitor and approve time sheets and partner invoices prior to payment.
• Attend all required training and community meetings; actively participate in the PQI System.

• Comply with training requirements and with safety, personnel, and operational policies and procedures.
• Maintain work schedule to ensure effective operations of Agency programs.
• Contribute positively as a member of a productive and cooperative team.
• Perform other duties as necessary to fulfill the St. Vincent de Paul CARES Mission.

• 105% benefits package including employer-paid coverage (varies by plan)
• Life insurance and paid time off; holidays and birthday/ hire anniversary considerations
• Retirement plans, training, and DEI initiatives
• Flexible schedules; additional voluntary benefits available

Must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to speak, write and understand English; basic computer skills.
• Respect for cultural diversity among clients, staff, and volunteers; ability to work with diverse groups.
• Flexible work schedule including evenings, nights, weekends, and holidays.
• Ability to set appropriate limits, meet deadlines, and multi-task.
• Ability to organize, prioritize, self-motivate, and deliver results.
• Excellent communication and listening skills; strong work ethic.
• Ability to pass a Law Enforcement background screening; valid Florida driver’s license if driving agency or personal vehicle; reliable…