Customer Experience Manager Job Sarasota area,Florida USA,Retail

Position: Customer Experience Manager FT

Join to apply for the Customer Experience Manager FT role at Michaels Stores.

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes, maintain store recovery standards, and ensure friendly customer service.

Key Responsibilities:

Assist Store Manager in ensuring compliance with SOPs and company policies; hold team accountable for store conditions and results.

Ensure all front-end policies are followed; achieve KPIs and manage team performance.

Plan and lead in-store events and manage omnichannel processes.

Manage shrink, safety, cash reconciliation, and inventory processes.

Assist with onboarding, training, coaching, and performance management of team members.

Serve as Manager on Duty (MOD).

Promote a positive and respectful environment, embodying company values.

Assist customers, help locate products, and provide solutions.

Participate in truck unloading, stocking, and cross-train in custom framing sales and production.

In stores without a Framing Manager, lead delivery of custom framing solutions.

Preferred Skills and Experience:

Retail management experience preferred.

Physical and Work Environment Requirements:

Ability to stand for long periods, move throughout the store, lift heavy boxes, and work nights, weekends, and early mornings.

At Michaels, we prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts. We are an Equal Opportunity Employer committed to inclusion and providing reasonable accommodations for individuals with disabilities.

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