Aftermarket Customer Support and Sales Manager; Individual Contributor

Aftermarket Customer Support and Sales Manager (Individual Contributor)

** Job details*
* ** General information*
* ** Entity*
* Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated 31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

As the world leader in aeronautical electrical systems, Safran Electrical & Power is a key player in the electrification of aircraft equipment and electric and hybrid propulsion. With expertise across the onboard energy chain, the company designs and delivers innovative, optimized and modular architectures and solutions.

** Reference number*
* ** Job details*
* ** Job title*
* Aftermarket Customer Support and Sales Manager (Individual Contributor)

*
* Employment type

*
* Permanent

** Professional category*
* Professional, Engineer & Manager

** Part time / Full time*
* Full-time

** Job description*
* Summary:

The Aftermarket Customer Support and Sales Manager will support the management all activities involved with the spare parts business sales for all Power division and SVS. Responsible for promoting consistent high level growth in sales and profitability. Manage the complete service cycle for spares parts business including customer follow-up to ensure division's objectives. The Aftermarket CSSM will support the Head of Sales Management in the delivery of consistent growth of the department, measured in bookings and sales.

Monitor on-time deliveries for allocated customer base.

Essential Duties & Responsibilities:

-Prepare and check/validate the commercial offers to answer on due time to the customer requests.

-Support Sales review process with detailed analysis / reports on progress of opportunities and sales achievement.

-Capture selling opportunities through visits, phone and email responses to customers, order entry analysis and research.

-Contribute and participate to all necessary budget exercises related to Spares Sales.

-Monitor and manage the relationship with allocated ARC/Partners, through regular visits and contract review.

-Develop strong understanding of spares market to support various pricing exercises including annual catalogue process.

-Monitor what competition is doing (such available STC and PMA solutions).

-Participate and contribute to demand review for spares.

-Management and growth of relevant MRO activities.

-Manage US Government solicitations to maximize order conversion and margin.

-May be required to perform other duties as requested, directed, or assigned.

-Regular, predictable attendance is required.

Region: EMEA/Americas

-Support the global aftermarket annual sales budget and responsible for budget for allocated customer and markets

-This role has responsibility for supporting the management the budget.

-Covers Power and Safran Ventilation Systems (SVS) products

** But what else? (advantages, specificities, etc.)*
* Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This job description does not constitute a written or implied contract of employment.

This position requires access to technologies and hardware subject to US national security based export control requirements. All applicants must be US Persons (8 USC 1324b(a)(3)), or otherwise authorized by the U.S. Government. No company sponsorship will be offered.

This description has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status.

Safran Electrical and Power is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. To verify the information in the job listing or if you…