Membership Coordinator

A mission-driven nonprofit charitable organization in Saratoga, CA is seeking a Membership Coordinator for a direct hire opportunity. This hands-on administrative support role is ideal for a detail-oriented professional who enjoys combining CRM database management, member service, financial transactions, and day-to-day office operations.

The Membership Coordinator will serve as a key front-line contact for member transactions, supporting accurate records, smooth billing processes, event registrations, donations, and administrative workflows. This is a great opportunity to join a values-based, community-focused environment with collaborative leadership, meaningful work, and a strong emphasis on service, accuracy, and operational excellence.

• Serve as the primary administrator for the membership CRM database, including member records, family units, status changes, billing cycles, payment plans, and data integrity.
• Manage member transactions, including dues billing, pledge tracking, payment posting, refunds, failed payments, donation funds, donor acknowledgments, and year-end contribution statements.
• Build and manage online event and program registration, including pricing, discounts, capacity limits, attendance tracking, cancellations, and refunds.
• Process accounts payable and accounts receivable activities, including vendor invoices, member payments, program fees, invoices, dues statements, and bank deposits.
• Generate routine membership, giving, aging, batch, and financial reports for leadership, finance, clergy, committees, and other stakeholders.
• Provide front-line office administration, respond to member inquiries, maintain organized records, coordinate with vendor support, and document CRM procedures.

• Compensation: $85,000 to $95,000 per year, commensurate with experience.
• Job type:
  Direct hire.
• Location:
  
  Saratoga, CA.
• Estimated role allocation:
  Approximately 65% Membership/CRM, transactions, and Shul Cloud work, and approximately 35% office administration. Allocation may vary based on seasonal and organizational needs.
• Benefits information was not provided.

• Manage CRM database administration, member records, billing workflows, and data integrity.
• Process membership transactions, accounts payable, accounts receivable, deposits, invoices, and routine financial reports.
• Coordinate online event registration, donation tracking, payment adjustments, donor acknowledgments, and member communications.
• Provide front-line administrative support and respond professionally to member, donor, vendor, and internal team inquiries.
• 3 to 5 years of relevant administrative, membership, CRM, nonprofit operations, accounting support, or office administration experience.
• Experience using Shul Cloud or a similar membership CRM, donor database, association management system, or nonprofit database.
• Strong data entry accuracy, organizational skills, and attention to detail.
• Familiarity with billing cycles, payment processing, deposits, invoicing, refunds, and financial recordkeeping.
• Ability to work with confidential member, donor, and financial information with discretion.
• Strong communication and customer service skills, with the ability to support members and internal stakeholders professionally.
• Comfortable learning and troubleshooting systems, documenting procedures, and coordinating with software vendor support.
• Ability to manage high-volume routine work while balancing changing priorities and seasonal deadlines.
• Experience with  or similar accounts payable workflow tools is helpful.

• Experience working in a nonprofit, membership-based organization, synagogue, faith-based organization, association, school, or community-focused environment.
• Familiarity with donor acknowledgments, tax-deductible gift classification, pledge tracking, and year-end contribution statements.
• Experience supporting event registration, program fees, member versus non-member pricing, and attendance tracking.
• Working knowledge of basic accounting workflows, AP, AR, aging reports, and financial documentation practices.
• Ability to train staff or volunteers on CRM procedures and support ongoing process improvement.

The Know Your Rights poster is available here:

The pay transparency policy is available here:

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a…