Customer Support Representative at Mainstreet

Join Mainstreet Credit Union as a part-time Customer Support Representative in Sarnia, ON. Deliver personalized financial advice and support to our members in this impactful role.

As a Customer Support Representative, your main objective will be to surpass member expectations through friendly and efficient service. You will analyze member needs, assist in transactions, and help resolve any inquiries. A collaborative attitude and the effective use of CRM tools will enhance the customer experience while supporting team objectives.

Key Responsibilities:

• Provide courteous service and advice to members

• Analyze needs and facilitate product and service usage

• Accurately process transactions and promote self-service options

• Handle member concerns professionally and escalate as needed

• Support overall branch operations and assist with various banking tasks

Requirements:

• Strong customer service experience and enthusiastic attitude

• Ability to listen and match needs with solutions

• Basic computing proficiency with attention to detail

• Commitment to service excellence and continuous improvement

• Previous experience in credit unions or banks preferred

Utilize your customer service skills to create a meaningful impact with Mainstreet Credit Union.