User support technician Job Sarnia area,Ontario Canada,IT/Tech

Education:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience:

1 year to less than 2 years
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Manage incidents
Early morning
Evening
Morning
Night
Day
Weekend
Offers mentorship, coaching and/or networking opportunities for persons with disabilities
Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
Offers on-the-job training tailored to youth
Offers mentorship, coaching and/or networking opportunities for Veterans
Offers mentorship, coaching and/or networking opportunities for Indigenous workers
Offers mentorship, coaching and/or networking opportunities for mature workers
Offers mentorship programs that pair members of visible minorities with experienced employees
Work Term:

Permanent
Work Language:

English
Hours:

35 to 40 hours per week

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