Managed Services Administrator

Position: Managed Services Administrator ON
Bear Com is the largest distributor of wireless voice, data, and video solutions in North America, and North America's largest two-way radio channel partner for Motorola, with more than 40 years of industry leadership, partnerships with leading manufacturers including JVC Kenwood and Avigilon, and a network of 75+ branches across North America. As part of the Bear Com family, Stone Security brings deep expertise in security integration, backed by partnerships with leading OEMs including Axis, Milestone, and LenelS2, and delivering top-notch services and products built on a foundation of excellence, innovation, and customer satisfaction.

Together, Bear Com and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers scalable solutions and employees the platform to build meaningful, high-impact careers.

Responsibilities:

Working in the managed services team, the administrator will be responsible for implementing and operating a wide variety of managed systems and services. This role will be customer-facing at least of the time. Rotating on-call will be required.

The Managed Service Administrator will have a minimum of two years of demonstrated experience implementing mission-critical managed services and systems. Your knowledge of both Layer 2 and Layer 3 networks will be an essential component for success. Professional network or server certifications would be a plus. Applicable post-secondary education (e.g., diploma in Office Administration) would be an asset.

Technical Skills SummaryA demonstrated knowledge of both LAN and WAN networking protocols (both Layer 2 and Layer
3)
Understanding of TCP/IP protocols such as OSPF, EIGRP, IGRP, MPLS, VLAN, IPSec, L2TP, etc.

Knowledge of Internet related protocols such as IMAP, POP, SMTP, HTTP, DNS, LDAP etc.

Experience working with a variety of Layer 2 and 3 networking hardware from different vendors

Candidate should have experience monitoring and operating a wide area network (ie. Municipal network, public safety network, Education wireless networks, WISP networks, etc.)Working knowledge and ability to support servers running Windows Server 2016, Windows 2012, Debian and other forms of Linux Experience deploying and operating database servers including MySQL, Post Gres and Microsoft SQL Experience operating virtualization systems like VMWare VSphere, Microsoft Hyper-V, in production environments

Experience with telephony, Voice Over IP (VoIP), SIP and PBXes, related peripherals, including Asterisk Experience optimizing tasks with scripts built in environments like Perl, PHP, Python, etc.

Experience running production servers in a LAMP Environment (Linux, Apache, MySQL, PHP)
Experience operating SNMP network monitoring and management systems, preferably Linux-based Nagios Working knowledge of security best practices for systems in a mission-critical environment

Soft Skills Summary Exceptional communication and interpersonal skills are required

The ability to make/execute decisions and set priorities within a team, without direct supervisionmaintaining documentation and diagrams using tools like MS Word and Visiodemonstrate exceptional customer service and technical support skillsability to build solutions and troubleshoot problems in a demanding, fast-paced mission critical environment

Summary of Requirements:

Must pass a police or criminal history check - this will be an ongoing condition of employment.

Must possess a valid Ontario driver’s license, be eligible for insurance and maintain clean driving history

Daily travel between office and customer locations in Ontario may be required

This position requires a combination of sitting, standing, climbing,…