Store Manager, Retail & Store Manager

Overview

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

• Implement and drive all centrally developed programs and processes including control standards (inventory, Health & Safety, product recalls, food safety, etc.) and merchandising and operational programs and processes within the store to ensure effective implementation and sustained on-standard performance.
• Ensure team is focused on delivering daily and seasonal execution plans and activities. This includes ensuring all departments are to standard on cleanliness, product displays and merchandising, signage, labour planning, product availability, ordering, ad item maintenance, and are focused on reducing shrink while meeting customer expectations and demand.
• Accountable for achieving store sales and P&L targets. Conduct Store P&L analysis on a period basis and engage all Managers in the development and execution of action plans to address opportunities to drive sales and reduce costs including product ordering, shrink, labour management, supply costs, etc.
• Responsible for the achievement of satisfactory scores on all store audits including Food Safety, Health & Safety, etc.
• Promote/support superior customer relations and provide customers with an exceptional shopping experience and engage all Managers in the development and execution of action plans to address customer satisfaction issues and opportunities.
• Monitor the competitive environment in the immediate vicinity of the store and recommend actions to the District Manager that will drive sales, profitability, and customer satisfaction.
• Build sustainable, long-term relationships with the community through strategic funding of community programs, event planning support for local groups, etc.
• Partner with all Managers within the store to conduct resource planning for all departments to recruit and train new and existing colleagues. This includes ensuring that all new hires receive training, coaching and provided with ongoing development as required to meet or exceed the performance requirements of their role.
• Own personal development to enhance leadership skills to support colleagues.
• Meet and/or exceed targets on colleague engagement surveys and retention excellence scorecard.
• As the main point of contact for all store colleagues, the Store Manager owns the end-to-end colleague lifecycle with a focus on creating a positive colleague experience.
• Partner with Human Resources, Labour Relations, Health & Safety, Medical Services and People Services (Payroll, CIC, Benefits), as required for guidance in the following areas:
  • Partner with HR to provide strategic guidance to on all aspects of the colleague lifecycle including engagement, talent, performance mgmt., compliance, rewards, development, culture and DE&I.
  • Working with Store Leaders to monitor absenteeism and prepare absence management letters with guidance from the HRBP.
  • Own leading and completing non-violence, harassment & discrimination investigations with guidance from HR/LR.
  • Owning investigations related to grievances with support from Labour Relations
  • Lead progressive discipline process for unionized colleagues before termination with support from Labour Relations.
  • Work directly with Labour Relations on managing grievances
  • Supporting colleagues with general inquiries pertaining to payroll, benefits etc. and work directly with payroll to resolve over payments and/or any issues resulting from a payroll audit.
• Partner with Medical Services for support and guidance on all non-occupational accommodations (unionized and…