Operations Manager

CARSTAR is North America’s largest network of independently owned collision-repair facilities. We offer comprehensive collision repair services, cosmetic vehicle restoration, and professional auto glass repair and replacement.

As part of CARSTAR Sarnia (High-Tech) and the larger Don-Mor Automotive Group, you will enjoy meaningful autonomy while being fully supported by centralized teams in Operations, Training, Accounting, HR, and IT. If you are an experienced operator looking for the opportunity to make a lasting impact in the Sarnia community, we would love to hear from you!

CARSTAR Sarnia (High Tech) is seeking an experienced Operations Manager to lead the day-to-day operation of our collision repair facility. This role is responsible for overseeing production, estimating, customer service, quality control, and team performance in Sarnia, Ontario. If you are an experienced operator who takes pride in running a well-organized, high-performing shop, we would love to hear from you!

Operations & Production

• Oversee the complete repair process from intake through delivery
• Manage production flow, scheduling, and throughput to meet cycle-time targets
• Ensure all repairs meet OEM, CARSTAR, and insurer standards

Estimating & Insurance Interface

• Oversee estimating accuracy, documentation quality, and supplement execution
• Act as the primary day-to-day contact for insurers, including image desk and virtual appraisers
• Ensure files progress efficiently and in line with DRP requirements

DRP Performance

• Own operational performance against DRP scorecards (cycle time, CSI, compliance, documentation)
• Proactively address issues impacting insurer performance metrics

Customer Experience

• Ensure a professional, transparent customer experience from start to finish
• Handle escalated customer concerns with confidence and care
• Maintain strong CSI and online review results

Team Leadership

• Lead, coach, and support all on-site staff
• Manage scheduling, performance feedback, and day-to-day supervision
• Identify staffing needs and work with head office on hiring and training

Parts, Quality & Detail

• Oversee parts coordination to support production flow
• Ensure consistent quality control throughout the repair process
• Oversee final detail and delivery presentation

• 5+ years of leadership experience in collision repair or a related automotive environment
• Strong understanding of production management, estimating, and insurer interaction
• Experience working with image desk or virtual appraisal processes
• Confident people leader with strong communication and organizational skills
• Detail-oriented, accountable, and results-drive

• Work at a brand new facility
• Company Events
• Employee Discount
• Health and Dental Benefits
• Vision Care
• Life Insurance
• Group RRSP
• Paid Time Off
• Competitive compensation with performance-based incentives
• Support from a well-established multi-location automotive group
• Access to centralized Operations, Training, Accounting, HR, and IT resources
• A stable, professional environment with room to grow

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