Job Description & How to Apply Below
True North Cannabis Co. & True North Vapes are looking for energetic, customer-focused individuals to join our team in a dynamic dual-retail environment.
In this role, you’ll support both cannabis and vape/tobacco operations while delivering exceptional customer experiences and maintaining strict compliance with Ontario regulations.
This is an ideal opportunity for someone who thrives in a fast-paced retail environment and is passionate about customer service, product knowledge, and teamwork.
What You’ll Do Welcome and assist customers with a friendly, professional approach
Provide knowledgeable recommendations on cannabis and vape products
Deliver a high level of customer engagement and product education
Upsell and cross-sell to meet individual and store sales goals
Handle customer questions or concerns with professionalism and care
Store Operations & Compliance Verify age (19+) in accordance with AGCO and provincial regulations
Follow all cannabis and tobacco compliance standards
Maintain store cleanliness, organization, and merchandising
Assist with inventory (receiving, stocking, rotating products)
Support store events, audits, and safety procedures
Keyholder Responsibilities (as assigned) Open and close the store following company procedures
Complete cash handling, reconciliation, and reporting
Lead the sales floor in the absence of management
Ensure team adherence to policies, safety, and compliance
Act as a point of contact for staff and customers during shifts
What We’re Looking For Must be 19 years of age or older
Cann Sell Certification (required before start date)
Must have valid government-issued photo Identification
No criminal record for which you have not received a pardon (or record suspension) that would prevent you from working in a regulated cannabis retail environment?
1+ year of retail or customer service experience (regulated industry preferred)
Experience with POS systems and cash handling
Previous keyholder or leadership experience is an asset
Strong communication, organization, and problem‑solving skills
Reliable, responsible, and team‑oriented
Physical Requirements Ability to remain on your feet and actively move throughout the store for extended periods (8-10 hours per shift)
Ability to safely lift, carry, and organize inventory up to 40 lbs
Frequent bending, reaching, and stocking across multiple store zones (sales floor, stockroom, secure storage)
Strong attention to detail for tasks such as , cash handling, and POS operation
Ability to maintain focus, clear communication, and situational awareness in a fast‑paced, regulated retail environment
Why Join True North?
Be part of a growing leader in Ontario’s cannabis and vape industry
Employee discounts and product training
Health benefits (for eligible employees)
Opportunities for internal growth and advancement
Compensation & Hours Job Types: Full-time, Part-time, Permanent, Contract
Part-time: 0-31 hours per week
Full-time: 32-44 hours per week
Store hours may range between 9:00 AM - 11:00 PM , 7 days a week
Our Commitment to You True North Cannabis Co. & Associated Companies are proud to be an equal opportunity employer. We are committed to fostering a diverse, inclusive, and respectful workplace.
We encourage applications from all qualified individuals, including women, persons with disabilities, visible minorities, and Indigenous peoples.
We do not use artificial intelligence (AI) or automated tools to screen candidates- every application is reviewed by our team.
Personal information is handled in accordance with applicable privacy laws, including PIPEDA and the Ontario Human Rights Code.
If you require accommodation at any stage of the hiring process, please let us know - we’re here to support you.
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