Customer Liaison & Executive Assistant

Respond to all customer inquiries, ensuring timely and professional communication.
Relay documented deficiencies from possession forms back to the warranty team, accountable trade partners, and homeowners.
Provide weekly updates on Construction Tracker, Customer Insight Tracker, and Google Review Tracker.
Coordinate and book internal and external Possession Day appointments with customers and relevant stakeholders.

Scheduling & Coordination:

Schedule and organize internal Post Production Inspection (PPI), Quality Control Inspection (QCI), Pre Possession Orientation (PPO), and Possession(POSS) appointments.
Book and coordinate internal and external Possession Day appointments with homeowners.
Manage the coordination of Possession Letters and Confirmation of Possession Date forms with the Legal team.

Administrative Support & Documentation:

Maintain electronic filing systems and document warranty deficiencies on Possession Day.
Complete Service Provider Applications for Gas & Electricity as required.
Maintain key contact lists, and perform general administrative tasks as needed, supporting the executive team.

Executive Assistance & Reception Duties:

Manage the executive's calendar and travel arrangements, ensuring efficient use of time and resources.
Perform reception duties, including answering phones, greeting visitors, and handling general inquiries.

ESSENTIAL SKILLS AND COMPENTENCIES

Customer Service & Communication

Strong communication skills to address customer inquiries.
Ability to effectively relay customer concerns and coordinate with teams to resolve issues.

Scheduling & Coordination

Proficiency in scheduling and coordinating appointments across multiple teams.
Strong organizational skills to manage multiple calendars, meetings, and travel arrangements.

Administrative Support & Documentation

Experience in handling administrative tasks such as managing contact lists, documentation, and correspondence.
Strong attention to detail in maintaining accurate records and documentation.

Problem Solving & Time Management

Ability to prioritize and manage time effectively in a fast-paced, multi-tasking environment.
Skilled in identifying issues and proactively finding solutions.

ACCOUNTABILITIES

Customer Communication & Support:  Respond promptly to customer inquiries, ensuring clear communication and timely resolution of concerns or requests.
Scheduling & Coordination:  Oversee the scheduling and coordination of various inspections and appointments, ensuring all parties are informed and deadlines are met.
Documentation & Reporting:  Maintain accurate records of customer interactions, deficiencies, and appointments, providing weekly updates and ensuring documentation is organized and up to date.
Administrative Support:  Provide comprehensive administrative support to the executive team, including managing calendars, travel arrangements, and internal communications.

Education Requirements:

Post-Secondary Education (Preferred in one of the following fields):
Customer Service
Communications
Business Administration

Qualifications
Education
Preferred
Associate's degree or better in Business Administration.

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