CA Chico - 119056 We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.
Job DescriptionKey Job Responsibilities
- Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
- Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
- Ensure compliance with all insurance client requirements, processes and metrics
- Ensure compliance with all WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery
- Communicate all customer requests and needs to appropriate team members
- Provides positive energy when greeting customers in person and on the phone
- Understanding of all required Insurance programs and procedures
- Participate in daily "production walks" with the Management Team, as required
- Support all team members when required
- Participate in monthly Health & Safety and staff meeting (if required)
- Attend training, information sessions and workshops recommended by Store Manager
- Maintain the store's KPI's by maximizing role performance
- Uphold the company's Core Values :
Honesty, Integrity & Respect
- Knowledge of Repairs and OE Guidelines
- High School Diploma or equivalent
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRP's Minimum of 1-year experience
- Must be willing to complete I-CAR Training
- Valid Driver's License
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRP's Minimum of 1-year experience
- Must be willing to complete I-CAR Training
- Valid Driver's License
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
AI Disclosure StatementAt The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details$60,000 - $86,000 Annually!
Compensation is commensurate with skill, education and experience.
Supplemental PayThis position may also be eligible for Bonus opportunities tied to individual or business initiatives.
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