Dealer Services Consultant; Regina)

Build the future with us Are you driven by client service, business performance and the opportunity to build strong, long-term business relationships? As a Dealer Services Consultant, you will play a key role in improving business office performance by promoting the PACT/Lean method to assigned dealers, providing tailored support and helping optimize their performance. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company.

Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

• Develop tailored action plans based on dealer needs and objectives, including sales targets, F&I performance, sales strategies and follow-up measures
• Prepare and conduct dealer visits according to segmentation requirements, review performance against business plans and previous results, and identify opportunities for improvement and corrective measures
• Build and maintain strong, long-term business relationships, act as the main point of contact for clients and provide excellent service by addressing requests, issues and outstanding claim matters
• Help maximize product and service penetration, monitor market and competitor activities, and share relevant information with the appropriate managers
• Provide individual training to Financial Service Managers using the PACT/Lean method, including training on iA products, compliance and sales techniques, and follow up on identified development needs
• Support the integration and development of Financial Service Managers by coordinating training needs, promoting classroom training, facilitating required access and helping them become autonomous
• Support the deployment and effective use of Unifi 2.0 by preparing action plans, planning in-dealership training, ensuring understanding of the platform and monitoring performance
• Contribute to effective dealer operations through cross-functional collaboration, support for hiring activities within the scope of the role, follow-up on remittances and receivables, and compliance with regional requirements
• Complete visit reports, required administrative tasks, reports and weekly expense accounts within established deadlines, while collaborating with iA Dealer Services stakeholders and complying with the Company’s Code of Business Conduct.

• Has a deep understanding of the sales process, business office operations and dealership operations
• Is familiar with dealership systems such as Unifi, Dealer track and Equifax, and can effectively use relevant software applications
• Understands financial institutions, including credit applications and credit refusals, as well as applicable industry regulations and legislation
• Can set objectives, develop strategies, solve a variety of problems and transfer knowledge and skills in an educational way
• Demonstrates adaptability, resourcefulness, rigour, discretion, sound judgment and a strong, professional work ethic
• Is client-service and results oriented, with strong interpersonal skills, diplomacy and tact
• Is organized, disciplined, self-motivated and collaborative, with a strong sense of priorities and pedagogy

A work environment where learning and development merge with a collective pursuit of excellence; AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth; A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative…