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Service Design Lead Government Transformation
Job Description & How to Apply Below
Lead service design for PLATO’s NIIS replacement, applying journey mapping and human-centered design within a Canada-based technology services company.
This Service Design Lead will guide large-scale government transformation across the investigation lifecycle. The work spans future-state operating models, service blueprinting, experience prototyping, and design-ready feature delivery. Collaboration includes ESDC product owners, SMEs, investigators, Agile teams, and solution architects.
Key Responsibilities:- Lead end-to-end service design from referral intake through case closure
- Define investigator journeys, operating models, and experience principles
- Translate objectives and requirements into design-ready features
- Facilitate reviews and workshops with government stakeholders
- Support UAT, go-live, training, and continuous improvement
- Experience leading service design on government transformation programs
- Expertise in journey mapping and service blueprinting
- Experience facilitating co-design and experience prototyping
- Ability to work strategically and at detailed feature level
- Strong stakeholder management with Agile delivery experience
Bring service design leadership, facilitation, and investigator-focused thinking to PLATO’s NIIS replacement program.
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