Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
BCAA is hiring a Product Manager for Evolve E-Bike and E-Scooter. As the Product Manager for Evolve E-Bike and E-Scooter Share, you’ll help shape the future of the customer experience while supporting the continued growth of BCAA’s newest shared-mobility product. Since launching in 2021, Evolve has expanded across communities in British Columbia. The team operates like a corporate startup within BCAA’s Strategic Ventures team, combining the support of a large not-for-profit organization with the entrepreneurship, speed and innovation needed to compete in a growing industry.
You’ll balance immediate operational needs with long‑term product planning, using customer insights, business data and industry trends to translate opportunities into valuable product features, platform improvements and fleet requirements.
You’re a strategic and hands‑on product professional who can move confidently between long‑term roadmap planning and immediate operational priorities. You turn customer feedback, business needs and data into clear product requirements and actionable recommendations. You’re comfortable working across internal teams and third‑party technology providers to move complex technical initiatives forward. You bring structure to competing priorities while remaining adaptable when business needs or opportunities change.
You communicate clearly, pay close attention to detail and build alignment across diverse stakeholder groups. You’re collaborative, data‑oriented and committed to maintaining product best practices and strategic focus.
- Own and maintain the Evolve product roadmap, balancing immediate priorities with longer‑term business objectives.
- Build a structured approach for capturing, documenting and prioritizing prospective features and functionality.
- Communicate product priorities, timelines and changes across cross‑functional teams.
- Translate business needs, customer insights and operational opportunities into detailed product requirements.
- Develop business cases that demonstrate the expected customer, operational and financial value of proposed investments.
- Conduct discovery with third‑party SaaS providers and internal teams to understand complexity, resource requirements and implementation timelines.
- Partner with product designers to incorporate user experience and product‑design best practices.
- Monitor platform performance, customer experience and operational data to identify issues and improvement opportunities.
- Investigate root causes and develop practical, evidence‑based recommendations.
- Maintain awareness of third‑party vendor roadmaps and influence vendor priorities based on Evolve’s product needs.
- Assess potential technology providers and alternatives to help Evolve remain competitive.
- Own end‑to‑end platform configuration initiatives, including requirements, tools and project plans.
- Oversee the successful delivery of product configurations and roadmap initiatives.
At least three years of product management or business analysis experience working on technical projects. A certificate in business, marketing, technology or another relevant field, or an equivalent combination of education and experience. Experience owning and maintaining a product roadmap. Experience developing product requirements using customer and…
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