YWCA Customer Service Representative

Step into a key role at YWCA Saskatoon as a Customer Service Representative. Enhance patron experiences by providing vital information and support regarding agency programs and services.

In this position, you will be the first point of contact at YWCA Saskatoon and the Saskatoon Community Service Village. The Customer Service Representative is essential to ensuring that clients receive the right support and guidance needed for their inquiries.

Your role involves managing the switchboard, providing crisis support, and processing payments for services effectively.

Key Responsibilities:

• Deliver quality service to clients and the general public

• Manage calls using the YWCA multi-line switchboard

• Process client registrations and payments accurately

• Maintain comprehensive knowledge of YWCA services

• Handle crisis situations with composure and skill

Requirements:

• Excellent communication and customer service skills

• Proficient in data entry and cash handling

• Knowledge of community programs and emergency protocols

• Capability to resolve client queries efficiently

• Available for varied work shifts, including weekends

Utilize your skills to make a positive impact in the community while working at YWCA Saskatoon.
#J-18808-Ljbffr