Bilingual Customer Service Agent

Position: Bilingual Customer Service Agent Needed
Location: Martensville

Become part of our enthusiastic Customer Service Team as a Bilingual Customer Service Agent, where you will utilize your French and English communication skills effectively to assist our customers.

In this position, you will handle a variety of responsibilities ranging from order processing to supply management. The role is essential in ensuring customer satisfaction in a pharmaceutical setting. You will work with dynamic team members and contribute to improving our processes while managing diverse inquiries and non-conformances.

Key Responsibilities:

• Accurately process both manual and EDI orders

• Address supply issues with thorough customer communication

• Follow up on inquiries, preparing reports as needed

• Maintain professionalism in all internal and external communication

• Participate in training and audits regularly

Requirements:

• Bilingual proficiency in French and English is mandatory

• Three years of customer service experience preferred

• Strong multitasking and organizational skills

• Excellent attention to detail and adaptability

• Ability to work both independently and collaboratively

Your expertise in customer service will help drive our mission and enhance our customer support efforts.
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