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Customer Support Representative Tier 1; North Battleford
Job Description & How to Apply Below
Location: North Battleford
- Customer Support Representative Tier 1 (North Battleford) - Access Communications Cooperative# Customer Support Representative Tier 1 (North Battleford)##
Job Description Access Communications is seeking an energetic, motivated, customer focused individual to join our team. Access is a quick paced, dynamic organization, with a positive work environment. As one of Saskatchewan's Top Employers, one of Achievers 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package.
As a community owned co-operative, we pride ourselves on putting our customers first and being available when they need us most. This role is scheduled for daytime shifts only, Monday to Saturday.
As a Customer Support Representative You love to save the day, taking ownership of and finding creative solutions for any problems that come your way over the phone or in retail.
You use a positive approach to help customers with a variety of things, including choosing the best packaging options, booking technician visits, understanding their bill, etc.
You have the aptitude to learn all about our awesome products and services, including cool equipment like NexTV boxes. And can teach customers about them, too!
You're fast on your feet & can keep up with constantly evolving information and procedures as part of a high-tech company that leads the way in TV, Internet, Phone, and Security services.
Competencies you have for success
Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, and patience.
Talent for handling a large number of calls efficiently and accurately in a busy environment.
Continually striving to achieve targets and metrics.
Ability to respond positively to constructive feedback.
Ability to put into practice training you receive on basic troubleshooting.
Capacity to quickly adapt to new processes, procedures, and technology.
Previous Call Centre experience is an asset but not required.
Minimum grade 12 education.
Clear Criminal Record Check.
The benefits
Great Salary - Starting at $22.88/ hour + Sales Incentives Outstanding Benefits Package, including Health, Dental and Vision Amazing competitive staff discounts on all services
Company matched pension plan.
Health and Wellness benefits
Ongoing training and development opportunities with opportunities for career advancement.
Volunteer Opportunities! We do outstanding things in the community, and everyone here is part of that.
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