Bilingual Patient Support Representative

Overview

Enhance patient care with Teladoc Health as a Bilingual Patient and Member Support Representative. Thrive in a call center setting while delivering exceptional service in both English and French. In this Tier 1 role, you will handle inbound calls, emails, and chats to resolve inquiries and provide information about Teladoc Health services.

• Manage inbound communication through calls, emails, and chats
• Resolve issues efficiently to enhance patient satisfaction
• Coordinate queues and provide information on healthcare services
• Handle crisis situations with professionalism and empathy
• Collaborate effectively within a dynamic support team
• Support Teladoc Health s mission by utilizing bilingual skills and exceptional problem-solving capabilities

• Bilingual in English and French
• Exceptional empathy and interpersonal skills
• Robust organizational abilities in a fast-paced setting
• Ability to adapt to current processes quickly
• Minimum commitment of 15 hours per week