Ag Machinery Support Specialist - Parts​/Service

Ag Machinery Support Specialist - Parts/Service

Location: NORTH BATTLEFORD

Employment

Terms:

Full-Time

• Strong internal/external customer service (professional, attentive, timely)
• Maintain ticketing system accurately for customer calls, texts, emails
• Work extended hours, weekends, holidays & when there are overflow calls
• Manage large amounts of inbound/outbound communications for both Parts & Service
• Identify & document customer needs, research issues, provide solutions
• Promote products/services when opportunity arises
• After hours support on work orders for technicians & dispatch
• Admin tasks & special projects as needed

• 4+ years experience in ag industry as Parts/Service/Precision Ag Tech, in a customer‑facing/support role
• Technical training in Parts/Service an asset
• Strong interpersonal/teamwork, analytical & problem‑solving skills, active listening, empathy
• Self‑motivated, driven, detail oriented
• Advanced machinery knowledge preferably John Deere
• Operate in parts catalog & service advisor
• Proficient in MS Office
• Multi‑tasking ability
• Valid drivers licence, work remote & travel as needed

Competitive wages, comprehensive benefits & pension, future career opportunities, and continued training to help you thrive & expand your knowledge.

Must be legally entitled to work in CA