Customer Service Representative

Position: Customer Service Representative at City
Elevate your career with the City of Saskatoon as a Customer Service Representative. This position focuses on utility inquiries, document processing, and customer support to enhance community services.

As a Customer Service Representative with the City of Saskatoon, you will manage utility-related inquiries under the supervision of the CSR Supervisor. This role involves processing applications, handling complaints, and providing information on property taxes, parking tickets, and related services. Join a team dedicated to effective community interaction and service excellence.

Key Responsibilities:

• Process utility service applications and disconnection requests

• Respond to inquiries regarding property taxes and liens

• Assist with customer complaints on utility billing issues

• Handle business licence applications and related inquiries

• Support new staff training as needed

Requirements:

• Graduate from a recognized business program

• Minimum of four years in customer service roles

• Proficient typing speed of 45+ words per minute

• Knowledge of basic accounting and office procedures

• Ability to communicate effectively in various formats

Support the community by delivering exceptional service and expertise at the City of Saskatoon.
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