Représentant du à distance bilingue​/heure

Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center workplace.

This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services.

The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

• Manage inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services.
• Ensure high customer satisfaction by addressing concerns professionally and efficiently and handling crisis situations when required.
• Work independently and collaboratively as part of a dynamic team.

• Outstanding telephonic communication abilities, enabling clear and articulate explanation of complex concepts to a diverse member base.
• Superior problem‑solving capabilities and organizational acumen to address challenges effectively.
• Exceptional empathy, actively engaging with members and patients with a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high‑paced environment.
• Ability to adapt to new processes and thrive in a fast‑paced work environment.
• Bi‑lingual English and French, required.

Earn $24 CAD per hour.

Minimum commitment of 15 hours per week; you can work more hours if desired.

Flexible work schedule:
Monday‑Friday 5:00AM‑9:00AM EST, Thursday and Friday 8:00PM‑12:00AM EST, Saturday and Sunday 5:00AM‑10:30AM EST.

Gain in‑demand experience in healthcare and technology, build your resume with industry‑relevant skills in virtual healthcare, patient communication, and crisis handling.