Digital Customer Success Leader at Karbon

Elevate customer experiences as a Digital Customer Success Lead at Karbon, the leading AI-powered practice management platform for accountants. Drive innovative digital strategies in this hands-on role focused on SMB performance.

At Karbon, you will design and manage the digital customer journey for our SMB segment. This role, requiring 3 to 6 years of customer success experience, emphasizes creating automated lifecycle journeys and aligning with cross-functional teams. You will utilize AI tools to enhance customer communication and drive measurable outcomes in a fast-paced environment.

Key Responsibilities:

• Design and manage the full digital customer journey

• Develop lifecycle email and in-app campaigns

• Identify retention leading indicators and create playbooks

• Utilize AI tools for outreach and personalization

• Define metrics, track performance, and report insights

Requirements:

• 3-6 years in customer success field

• Experience in automated customer lifecycle journey design

• Strong written communication and operational rigor

• Proficient in customer health data analysis

• Collaborative mindset within cross-functional teams

Contribute your expertise in digital success strategies and AI-driven solutions at Karbon, where you can impact customer satisfaction and efficiency.
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