Hybrid Customer Support

Position: Hybrid Customer Support Role at Cencora
Become a part of Cencora as a Customer Support Representative and assist in vital health distribution operations. This hybrid role in Orange, CA, supports pharmacy processes and customer inquiries.

As a full-time representative, you will support the GNPPN Department's operations, engaging directly with customers who submit inquiries regarding pharmacy submissions. You will work collaboratively with peers to ensure timely task completion while identifying areas for process improvement.

Key Responsibilities:

• Review enrollment packets and report findings

• Conduct daily outreach to pharmacies for data collection

• Manage phone coverage for claims processing updates

• Enter MAC requests and communicate outcomes

• Participate actively in meetings and trainings

Requirements:

• High School Diploma/GED or equivalent experience

• Minimum 3 years in customer service or related fields

• Preferred certification in customer support systems

• Effective verbal and written communication skills

• Basic proficiency in Microsoft Office applications

Utilize your customer service expertise to strengthen Cencora’s vital support function in health services.
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