Customer Support Specialist shifts

Position: Customer Support Specialist at 7shifts
Become a vital part of 7shifts as a Customer Support Specialist, ensuring restaurant teams experience top-notch service through effective solution-oriented support. Engage with customers via chat, email, and phone to maximize their platform experience.

As a Customer Support Specialist, you will play a crucial role in enhancing customer satisfaction and retention h 1-2 years of experience in a technical support role, you will utilize strong communication skills to assist users in navigating our scheduling and payroll platform. Your ability to offer personalized assistance will empower restaurant teams to leverage our solutions effectively.

Key Responsibilities:

• Troubleshoot and problem-solve customer concerns through various channels

• Develop training materials for new customers on platform use

• Identify customer challenges and suggest beneficial solutions

• Track requests and report software bugs as needed

• Collaborate with the Support team in meetings and discussions

Requirements:

• 1-2 years in technical customer support

• Strong written and verbal communication skills

• Proficiency with web and mobile applications

• Resourceful problem-solving skills and attention to detail

• Quick learning ability for new features and product releases

Empower restaurant success through exceptional customer support, effective problem-solving, and continuous learning at 7shifts.
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