Customer Service Specialist Fastener Group

Position: Customer Service Specialist at The Fastener Group
Enhance your career as a Customer Service Specialist at The Fastener Group in Saskatoon. You’ll manage orders and support clients in a fast-paced environment with a focus on effective solutions.

We seek a competent Inside Sales and Service Representative who is results-driven. You will assist customers with inquiries about pricing and product availability while ensuring the highest level of service.

Your role will involve processing customer orders accurately and collaborating with outside sales representatives to meet client needs effectively.

Key Responsibilities:

• Professionally handle phone, email, and in-person customer interactions

• Deliver excellent customer service and resolve issues efficiently

• Identify customer needs and recommend suitable products/services

• Communicate pricing and inventory details to clients

• Enter detailed customer orders into the computer system

Requirements:

• 2 to 3 years of customer service experience is ideal

• Strong written and verbal communication skills

• Excellent multitasking ability in a fast-paced setting

• Proficient in computer usage and software learning

• Highly motivated with a strong commitment to success

Utilize your customer service expertise and contribute to The Fastener Group's reputation for excellence in Saskatoon.
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