Job Description & How to Apply Below
Elevate customer satisfaction as a Customer Support Expert at 7shifts! Provide empathetic, solution-focused assistance via chat, email, and phone to help diners thrive.
In this role, you'll support restaurant teams to maximize the 7shifts platform. As the first point of contact, you’ll utilize your communication skills to effectively troubleshoot issues and deliver personalized training materials. Your insights into customer needs will help enhance their experience and strengthen retention.
Key Responsibilities:
• Act as a primary contact for customer inquiries
• Educate users with training materials and videos
• Identify customer needs and provide creative solutions
• Track requests and report software bugs systematically
• Collaborate with the Support team to improve processes
Requirements:
• 1-2 years in a technical customer support role
• Strong written and verbal communication skills
• Experience with web and mobile app troubleshooting
• Resourceful approach to problem-solving
• Desire to learn and adapt to new product features
Drive customer success at 7shifts through attentive support and proactive engagement.
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