Job Description & How to Apply Below
Become a key contact for restaurant customers at 7shifts as a Customer Support Representative. Provide assistance via chat, email, and phone to enhance customer satisfaction and engagement.
In this role, you'll leverage your 1-2 years of experience in technical customer support to troubleshoot concerns and educate users on effective platform utilization. Your understanding of web and mobile apps will allow you to offer creative solutions to common issues, fostering an inviting atmosphere for users of 7shifts.
Key Responsibilities:
• Act as the first contact for customer inquiries via multiple channels
• Educate customers through effective training materials and videos
• Identify ways for customers to benefit from 7shifts
• Track requests and report software bugs to technical teams
• Collaborate with the Support team in meetings and discussions
Requirements:
• 1-2 years in technical customer support role
• Strong written and verbal communication skills
• Experience with web and mobile apps troubleshooting
• Resourceful problem-solving skills and attention to detail
• Curiosity and commitment to learning new features
Help shape an exceptional customer experience by addressing their needs with empathy and efficiency.
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