Customer Care Specialist at RTS

Enhance customer relationships with Recycle Track Systems as a Customer Care Specialist. This hybrid role in British Columbia focuses on account management, project execution, and sustainability solutions.

RTS seeks a skilled Customer Care Specialist to manage the complete customer life cycle, ensuring business retention and satisfaction. Your expertise will facilitate account management alongside procurement and service requests coordination. Engage deeply with both clients and haulers while using advanced CRM and ERP systems to optimize operations.

Key Responsibilities:

• Utilize CRM for customer and hauler communications

• Create and manage service work orders daily

• Provide expert guidance on waste management solutions

• Collaborate with internal teams for service excellence

• Participate in Saturday on-call rotation as needed

Requirements:

• 3+ years in Customer Success or Account Management

• Strong verbal and written communication skills

• Ability to troubleshoot across multiple systems

• Self-driven with strong task prioritization

• High industry knowledge preferred

Transform customer experiences and contribute to sustainability initiatives at RTS.
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