Junior Customer Service Specialist

Position: Junior Customer Service Specialist Manulife
Elevate your career as a Junior Customer Service Specialist with Manulife in Cagayan De Oro. In this hybrid role, you'll handle customer transactions and drive efficient service outcomes.

The Junior Customer Service Specialist will be responsible for managing walk-in and email queries related to transactions.

Your role will involve detailed analysis and effective coordination for resolving client issues. As part of a dynamic team at Manulife, your skills in research and problem resolution will be vital in ensuring high service standards while meeting operational goals.

Key Responsibilities:

• Maintain workflow in customer service effectively

• Conduct quality control on data entries

• Provide accurate client information for inquiries

• Support the processing of daily customer reports

• Communicate with internal teams to resolve issues

Requirements:

• 2 years of customer service experience preferred

• Exceptional detail orientation

• Strong multitasking and organizational skills

• Excellent communication skills, both verbal and written

• Knowledge of relevant systems and processes

Bring your customer service acumen to Manulife's supportive hybrid work environment.
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