Customer Order Resolution Associate Hybrid

Elevate customer satisfaction as a Customer Order Resolution Associate with Grainger in Thornhill, ON, and Edmonton, AB. This hybrid role focuses on addressing credit card declines and resolving open orders effectively.

Grainger is seeking an experienced associate for the Customer Order Resolution team. In this role, you will directly tackle issues related to open stock and rejected orders, ensuring timely resolutions that enhance customer experiences. Your work will involve collaborating with cross-functional teams to minimize delays, uphold quality standards, and drive continuous improvement.

Key Responsibilities:

• Resolve open stock and rejected orders efficiently

• Report long-term issues identified within the department

• Assist with Sales Order and Purchase Order inquiries

• Utilize best practices for improved work processes

• Maintain adherence to schedules and quality standards

Requirements:

• High School Diploma/GED required

• 2+ years in customer service or supply chain

• Excellent communication skills with internal partners

• Ability to manage multiple tasks simultaneously

• Strong commitment to superior customer service

Bring your expertise in order resolution and customer service to enhance the Grainger experience in Thornhill and Edmonton.
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