Bilingual Customer Success Manager at Cision

Elevate customer experiences as a Bilingual Customer Success Manager at Cision, focusing on product adoption and retention strategies. Utilize your bilingual capabilities to manage a high-volume portfolio in a tech-touch model.

This role requires proficiency in customer success and account management while leveraging tools such as Planhat. You'll drive engagement through various digital initiatives and monitor key customer signals to foster success. Collaboration with different departments ensures a holistic approach to customer satisfaction.

Key Responsibilities:

• Manage a broad portfolio of Enterprise customers

• Drive engagement through digital touchpoints

• Analyze customer health signals for proactive outreach

• Implement workflows for onboarding and renewals

• Collaborate with Sales and Product teams for improvements

Requirements:

• 1-3 years of experience in related roles

• Bilingual in English and French or Spanish

• Data-driven mindset to interpret customer signals

• Highly organized with the ability to juggle multiple priorities

• Experience with CRM/CS platforms like Salesforce

Apply your unique bilingual skills to enhance customer journeys at Cision.
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