IPG Customer Sales Support Specialist

Elevate your career with IPG as a Customer Sales Support Specialist. This position focuses on managing daily order transactions and providing exceptional customer service in a dynamic environment.

As a key member of the Customer Service department, you will lead daily interactions with customers, handling inquiries, order processing, and complaint resolution. This role requires strong communication and problem-solving skills alongside experience in customer service to enhance relationships and boost customer satisfaction. Your expertise will help IPG continue to innovate in packaging solutions while ensuring efficient operations.

Key Responsibilities:

• Manage customer order inquiries via phone and email

• Process product and sample orders promptly

• Communicate order status and address shipping delays

• Build customer relationships through proactive outreach

• Monitor delivery performance and ensure quality standards

Requirements:

• High School Diploma;
Associate’s Degree preferred

• 3-5 years of customer service experience

• Knowledge of Microsoft Office, especially Excel

• Detail-oriented with strong math skills

• Ability to multitask in a fast-paced setting

Bring your passion for customer service and relationship-building to make a difference at IPG.
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